Shipping + Handling

 

 

SHIPPING METHODS

ANINETEEN delivers parcels all over the world via USPS. All orders are processed within 5 working days from the date of purchase. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled. ANINETEEN will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of ANINETEEN. All shipments are accompanied with an official invoice with the exact declared value of each item in USD. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are received a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

AVAILABLE ITEMS

Orders made on available items, upon confirmation of their availability and check of the bank transaction, will be processed within 5 working days of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

SHIPPING

Shipping costs for standard for all orders. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order. Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client.

SHIPMENT INSURANCE

From the moment of dispatch, the package is fully insured with USPS against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@ ANINETEEN.com for support. We do not offer returns based on these accusations once the package has been signed for.

DELIVERY

At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. ANINETEEN.com carefully seals parcels with an adhesive. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers are kindly invited to open a claim with the local post office and promptly contact ANINETEEN.com at the e-mail address info@ANINETEEN.com If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently ANINETEEN.com will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with ANINETEEN.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender ANINETEEN.com in the United States at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA) ANINETEEN.com informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.

DELIVERY TIME

ANINETEEN.com processes orders in The United States from Monday to Friday. ANINETEEN.com processes orders 5 business days after the order’s placement. Orders placed from Friday to Sunday, or holiday will be processed the following 5 business days. ANINETEEN.com ships all over the world via USPS and it's affiliates. ANINETEEN.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to ANINETEEN.com's control. Once shipped, arrival time of packages may vary from country to country. Delivery for shipments addressed to: The United States: approximately 3-4 working days after processing. Italy: approximately 4-5 working days after processing. European Union: approximately 4-5 working days after processing. Rest of the world: approximately 5-6 working days after processing.