Payments + Shipping + Returns + Terms of Use

payment information

payment method

we accept payment via visa, mastercard, discover, american express and paypal.

please note only one (1) form of payment method may be used on a single order.

 

payment troubleshooting

if you are attempting to checkout and receive an error

message, please contact your bank in order for them to authorize the transaction.

 

charging your card

once your order has been placed, your card is charged according to the amount and currency of your order.

if your order is unfortunately cancelled, we will refund the amount charged immediately. please note that it may take up to 10 business days for the funds to reflect back on your bank statement.

personal information

all information shared with a19 when placing an order is confidential.  

SHIPPING POLICY

processing time

expedited shipping only expedites shipping not processing time. all orders are subject to undergo a 5-7 day processing time before being dispatched. orders may be dispatched sooner.

shipping rates:

Economy USPS- Ground 5-7 Business Days

Standard- USPS Priority Mail 2-3 Business Days

Express- FedEx Overnight Shipping 1 Business Day

please allow 3-5 business days for your order to be processed.

shipping times may increase during holidays and other peak seasons.

 

signature required

Orders are not shipped with a required signature. 

failed delivery/returned to sender

if the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (a19) at the customers expense. the expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

damaged/opened box

if you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. please submit a claim via the courier used to ship your order.

restrictions

a19 is unable to ship to po boxes.

a19 is unable to change any shipping addresses. we will only ship to the address entered at the time the order was originally placed.

a19 is unable to cancel or modify an order.

a19 is unable to price match or make price adjustments when items go on sale.

abandoned package

customers are responsible for any additional shipping fees associated with a returned package or exchange. a19 will either send an invoice to you for the costs, or you are able to provide us with a prepaid shipping label.

a19 will only hold your package for 30 days before it is deemed abandoned. after 30 days, an abandoned package will forfeit the right to an exchange or refund.

return policy

for full priced items: to request an exchange, please submit a request at info@anineteen.com within 48 hours of receiving the item(s).

Item(s) must be sent back in original/sale-able condition. The item(s) must be unharmed, not worn, unaltered, and free from any odors. Item(s) must be in original packaging, with tags still attached.

If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

We can only exchange an item for the same article in a different size or color.

If the item is no longer available, you will receive a store credit for the cost of your item minus the cost of shipping.

Allow up to 7 business days for exchanges to be processed once received.

Customers are responsible for additional shipping required to exchange an item. customers are responsible for exchanges at their cost. 

Shipping costs are non-refundable.

A19 is not liable to refund any shipping costs unless the order is canceled before the order is shipped. We do not accept cancellations on orders placed on thanksgiving day.

terms of use

terms

by accessing this web site, you are agreeing to be bound by these web site terms of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. if you do not agree with any of these terms, you are prohibited from using or accessing this site. the materials contained in this web site are protected by applicable copyright and trade mark law.

use license

  1. permission is granted to temporarily download one copy of the materials (information or software) on a19’s web site for personal, non-commercial transitory viewing only. this is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on a19’s web site;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or “mirror” the materials on any other server.

this license shall automatically terminate if you violate any of these restrictions and may be terminated by a19 at any time. upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

disclaimer

the materials on a19’s web site are provided “as is”. a19 makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. further, a19 does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet web site or otherwise relating to such materials or on any sites linked to this site.

limitations

in no event shall a19 or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on a19’s internet site, even if a19 or an a19 authorized representative has been notified orally or in writing of the possibility of such damage. because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

revisions and errata

the materials appearing on a19’s web site could include technical, typographical, or photographic errors. a19 does not warrant that any of the materials on its web site are accurate, complete, or current. a19 may make changes to the materials contained on its web site at any time without notice. a19 does not, however, make any commitment to update the materials.

links

a19 has not reviewed all of the sites linked to its internet web site and is not responsible for the contents of any such linked site. the inclusion of any link does not imply endorsement by a19 of the site. use of any such linked web site is at the user’s own risk.

site terms of use modifications

a19 may revise these terms of use for its web site at any time without notice. by using this web site you are agreeing to be bound by the then current version of these terms of use.

governing law

any claim relating to a19’s web site shall be governed by the laws of the state of georgia without regard to its conflict of law provisions.

general terms and conditions applicable to use of a web site.